Refund policy
Overview
At CombCraft.store, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery on eligible purchases.
By placing an order through our website, you agree to the terms outlined in this policy.
Return Eligibility
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be returned in acceptable condition.
- Proof of purchase is required.
- Products must not be intentionally damaged, modified, or misused.
Free Returns
We provide free return shipping worldwide for eligible returns.
To request a return, please contact:
Email: ClemFrisby1189@hotmail.com
Phone: 845-514-2045
Our customer support team will provide return instructions and assistance throughout the process.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Depending on your financial institution, refunds may require 5–10 business days to appear.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Product photos
- Packaging photos
We will investigate and provide an appropriate resolution.
Order Cancellation
Orders may be canceled before shipment. After shipment, orders may no longer qualify for cancellation but remain eligible for return under this policy.